PACKAGES
Shared Inbound Solutions
In this model, a pool of customer professionals answers calls for multiple clients.
Actual time used
The client pays for the actual time used, usually on a per-minute basis.
Unpredictable call volumes
Ideal for businesses with unpredictable call volumes or low activity levels.
Dedicated Retention
This model focuses on a specific team of agents whose sole purpose is to retain existing customers and prevent churn.
In-depth Training
The agents are fully trained on your products, leading to a much deeper and more effective level of support.
Higher Customer Retention
Agents’ primary goal is to save customers, which can have a huge impact on long-term revenue and business value.
Shared Inbound Solutions
Your incoming calls, emails, or chat requests are routed to a general team of agents who are trained to handle common issues like answering questions, taking orders, or providing basic technical support.
What to expect?
- Our solutions are designed to scale, allowing clients to effortlessly up-size or down-size their plan to align with their requirements.
- Agents can handle multiple client accounts, while maintaining confidentiality, making it a good fit for companies with a variety of needs.
- Drastically reduce overhead expenses without compromising on quality
What to expect?
- The primary focus is to proactively save at-risk customers, not just handle basic inquiries.
- Your team becomes an expert on your product, brand, and customer base, ensuring every interaction is highly personalized and effective.
- Our goal is to increase customer lifetime value and build lasting loyalty, delivering a higher return on your investment.
- This service directly protects your revenue by minimizing customer churn and preventing subscription cancellations.
Dedicated Retention
A team is exclusively assigned to your company. Their job is to handle customer issues that might lead to cancellation, proactively reach out to at-risk customers, and rebuild relationships with dissatisfied clients. They will have an advanced training in conflict resolution and negotiation expertise.
Outbound Assistance
Outbound services, such as lead generation, retention calls, and appointment setting, are typically priced as follows:
Hourly Rates
Call center prices for outbound services often depends on the agency’s location. Smaller agencies in offshore or nearshore locations tend to offer more competitive rates, while call centers in mature markets are typically higher priced.
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